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The third edition of this textbook improves on the strengths of the earlier editions both in content and presentation. Of the important features of the textbook is the inclusion of examples from real-world to illustrate use of quality methods in problem solving. A thorough revision is made of the text to make all chapters suitable for self-study as well.
Preface. Introduction to Quality. Statistics for Quality. Quality in Design. Quality in Production: Process Control – I. Quality in Production – Process Control II. Managing for Quality. Quality in Procurement. Continuous Improvement of Quality. A System for Quality. Appendix: Statistical Tables. Answers to Selected Exercises. Index.