Decision Process Quality Management

There is a forgotten process in modern quality management that is preventing many companies from reaching their full potential for improvement – and that is the decision making process. Some decisions have clear consequences or dramatic impacts on an organizations bottom line, but there are untold numbers of other decisions that are made every working day by every employee that are absolutely critical to company performance. This book takes the novel approach that decisions can be treated as products – and one improves decisions by improving the processes that produce them. This guidebook shows you how to adapt the proven tools of total quality management (TQM) to decision processes. It shows the specific adaptations necessary to apply capability, measurement systems analysis, Six Sigma and lean manufacturing to decision-making processes.

List of Figures and Tables
Introduction

Chapter 1. : The Impact of Bad Decisions 
Chapter 2. : Where Decision Processes Fit into Quality Management 
Chapter 3. : The Identification of Decision Processes 
Chapter 4. : The Measurement of Decision Processes 
Chapter 5. : Critical Factors Affecting Decision Process Quality 
Chapter 6. : Determining Decision Process Capability 
Chapter 7. : Lean Manufacturing Applied to Decision Processes 
Chapter 8. : Failure Mode and Effect Analysis of Decision Processes 
Chapter 9. : Control Charts for Decision Processes 
Chapter 10. : Decision Process Improvement via Designed Experiments 
Chapter 11. : Algorithmic Statistical Process Control for Decision Processes 
Chapter 12. : Implementing A Decision Process Quality Management Program

Bibliography
Index

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