Integrating Productivity and Quality Management, 2nd Edition, Revised and Expanded

This second edition details all productivity and quality methodologies, principles and techniques, and demonstrates how they interact in the three phases of the productivity and quality management triangle (PQMT): measurement, control and evaluation; planning and analysis; and improvement and monitoring. This edition features material on practical strategies for implementing quality programmes, balancing productivity and quality results , resolving quality problems and empowering employees.

Preface

Chapter 1 : Productivity and Quality Management Concepts
Chapter 2 : Productivity and Total Quality Management Challenges, Opportunities, and Scope of Activities
Chapter 3 : The Productivity-Quality Connection
Chapter 4 : Productivity Measurement
Chapter 5 : Productivity and Quality Improvement through Statistical Process Control
Chapter 6 : Productivity and Quality Planning
Chapter 7 : Techniques for Resolving Quality Problems
Chapter 8 : Productivity and Quality Improvement Strategies and Techniques
Chapter 9 : Techniques for Improving Employee Productivity, Morale and Employment
Chapter 10 : Establishing and Managing a Productivity and Quality Improvement Program
Chapter 11 : Consumer Satisfaction : A Drive for Quality and Productivity Improvement
Chapter 12 : Conclusion

Appendix A : Statistical Tables
Appendix B : Blank Work Forms for Statistical Process Control Implementation
Appendix C : Constants and Formulas for Control Charts
Appendix D : Blank Work Forms for the Implementation of Task Analysis Technique (TAT) for Cost of Quality Computations
Appendix E : Selected Productivity and Quality Centers
Appendix F : Glossary of Terms
Appendix G : Bibliography
Index

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