Understanding Variation - the Key to Managing Chaos

We live in the Information Age, and much of that information comes to us in the form of numbers. Before numerical information can be useful, however, it must be analyzed, interpreted, and assimilated. Unfortunately, teaching the techniques for making sense of data has been neglected at all levels of our educational system. As a result, throughout our culture there is little appreciation of how to use effectively the volumes of data generated by business, government, and the media. Thousands of readers have found this book to be the remedy.

Readers report that this book has changed both the way they look at data and the very form of their monthly reports. It has turned arguments about the numbers into a common understanding of what needs to be done about them. These techniques and benefits have been thoroughly proven in a wide variety of settings. Read this book and use the techniques to gain the benefits for yourself and your organization

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