Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
3. Standardize: Ensure that useful actions are preserved.

Table of Contents

Preface 
Chapter One: A New Way of Thinking 
Chapter Two: A Systematic Approach 
Chapter Three: Tools for Quality Improvement 
Chapter Four: Applying the Tools for Quality Improvement 
Glossary 
Bibliography Index

Write a review