Quality Function Deployment : A Practitioner's Approach

This practical reference highglihts Quality Function Deployment (QFD) as an information system that produces detailed and structured data in an easy-to-understand format-providing valuable quality tools for managers and practitioners.
Highlighting information learned from successes and failures in over two years of implementing QFD exercises, this volume shows you how to get started.....what commitments are necessary when trying QFD for the first time....who should be on the team.....how to run the initial meeting...and much more!

About the Series
Preface
Acknowledgments

Part 1
Chapter 1 : What is Quality Function Deployment?
Chapter 2 : How to Get Started in QFD
Chapter 3 : How to Obtain Customer Information
Chapter 4 : Putting It All Together
Chapter 5 : Tools to Complete the Task
Chapter 6 : Variations on a Theme
Chapter 7 : QFD as a System

Part 2
Seven New Planning Tools for Quality and Productivity Improvement

Bibliography
Index

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