Total Quality Handbook

Total Quality Handbook provides practical, easy-to-use information for both students and practitioners in the field of quality management. Global competition and the ever-increasing expectations of customers demand that organizations improve their performance continually. This need for continual improvement is unrelenting and ongoing. Performance levels that are competitive todya may not be competitive tomorrow. An organization's products, processes, people, and services must get better every day if it is going to survive and prosper in the global marketplace.

Chapter 1 : Total Quality and Quality Management
Chapter 2 : Strategic Planning
Chapter 3 : Quality Culture
Chapter 4 : Customer Satisfaction
Chapter 5 : Empowerment
Chapter 6 : Leadership and Change
Chapter 7 : Team Building
Chapter 8 : Training
Chapter 9 : Quality Tools
Chapter 10 : Problem Solving and Decision Making
Chapter 11 : Statistical Process Control (SPC)
Chapter 12 : Continuous Improvement
Chapter 13 : Benchmarking
Chapter 14 : Just-In-Time (JIT)

Index

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