The Quality Imperative

Publisher: McGraw-Hill
ISBN: 9780070093454
Author: Cynthia Green
Dispatch Time: 2 - 3 Days

Format: Paperback

Including : Handling and courier charge

Number of Pages: 214

Year of Published: 1994

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Defining the "Q" Word
1. Questing for the Best
2. The Roots of Quality: A Short History
3. The Global Picture: How America Stacks Up With Japan and Europe
4. Quality's Long, Hard Road
5. How to Achieve Quality: A Guide to Winning Techniques
6. Chasing the Dream: Quality Prizes and Gurus
7. Quality in Manufacturing
8. Quality is Services
9. Quality in the Public Sector
10. Quality in R & D
11. TQM in the Twenty-First Century: Paradigms for Postmodern Managers