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Improvement techniques are like spices: better when blended. Many organizations seem to lose sight of the techniques that still work in addition to Lean & Six Sigma and TPM. This book is a collection of simple stories that show the best ways to find and fix four companies’ problems. The authors use the most appropriate tools for the problems. It shows that four different companies all suffer much the same issues but explains why they think are unique.
The Uninvited Visitors
The Consultant
The CEO
The COO
Hamish
Division Presidents
Big Picture Map
Hugh Greenlees
The Confrontation: Ronson & Ronson Metals Distribution
Next Automotive
Chuck Nothis Clarity
Independent Pharmaceuticals
Lucie Bell
Phonethics: The Call Center
Elizabeth Golden
The Project Plan
Corporate Cost Allocations Overall
The Low-Hanging Fruit: Phonethics
Initial Analysis and Morning Meetings: Next Automotive
Theory Becomes Practice: Next Automotive 3
Chuck Nothis: Curriculum Vitae
Understanding Data and Basic Statistics: Introduction to SPC
The Powder Analysis Powder Data
Hugh Comes Around?
Ronson & Ronson Metal Distribution 3
Corporate Update
Corporate Cost and Strategy
Hugh Greenlees 2
Hamish 2
Commitment
Jeff Lincoln 2
Phonethics Call Center Company 3
Phonethics 4: The Diagnosis
Elizabeth Golden 2
Lucie Bell 2
Strategy Meeting with the Board
Index