Techniques and Sample Outputs that Drive Business Excellence

Many organizations are looking for that magic tool or methodology that will suddenly transform them into outstanding organizations. Unfortunately, there is no one right answer for all organizations or even for a single organization. Successful organizations skillfully integrate the appropriate improvement approaches with honesty, commitment, and constancy of purpose across all levels of management.

This book, part of The Little Big Book series, discusses the most common set of tools and methodologies used in managerial, strategic planning, project selection, and organizational improvement projects that are referred to throughout The Little Big Book series. It presents, in a concise no-nonsense format, the concepts and techniques that must be mastered by project managers and anyone tasked with managing an improvement project.

The tools covered in this book include affinity diagrams, brainstorming, cause-and-effect diagrams, the Kano model, organizational process improvement, Pareto analysis, project management, risk management, root cause analysis, storyboarding, value propositions, and workflow diagrams.

Because of the large number of tools and techniques covered, the book supplies concise operating guidance for each tool that is adequate to prepare readers to understand and use that tool. It also includes examples of how the tools are used.

The book provides a basic understanding of the tools you need to improve the processes you are currently using to manage your organization and, ultimately, to improve the quality, productivity, and agility of the products or services you are delivering to your customers.

The tools presented in this book are the essential tools that all organizations should be using. By understanding and using the tools covered in this book, you will possess a better overall understanding of the way your organization needs to function in today’s increasingly competitive environment.

Features
Discusses the most common set of tools and methodologies used in improvement projects within organizations
Surveys the concepts and techniques that must be mastered by anyone tasked with managing an improvement project
Supplies a concise overview of each tool along with references to resources where readers can acquire more detailed knowledge


Fore More Details, Please Check the CONTENTS:-
Preface
Acknowledgments
About the Authors
Introduction

Chapter 1 : Overview of the Approach Used in This Book
Chapter 2 : Affinity Diagrams
Chapter 3 : Brainstorming (Creative Brainstorming)
Chapter 4 : Cause-and-Effect Diagram
Chapter 5 : Check Sheet
Chapter 6 : Commitment Building
Chapter 7 : Consensus Building
Chapter 8 : Consequence Management
Chapter 9 : Control Charts
Chapter 10 : Cost-Time Charts
Chapter 11 : Data Gathering by Document Review
Chapter 12 : Data Gathering by Interview
Chapter 13 : Data Gathering by Samples
Chapter 14 : Data Gathering by Surveys
Chapter 15 : Data Stratification
Chapter 16 : Delphi Narrowing Technique
Chapter 17 : Employee Involvement
Chapter 18 : Facilitated Session
Chapter 19 : Flowchart
Chapter 20 : Force Field Analysis
Chapter 21 : Graphs
Chapter 22 : Kano Model
Chapter 23 : Motivation Management
Chapter 24 : Negative Analysis
Chapter 25 : Nominal Group Technique
Chapter 26 : Organizational Change Management
Chapter 27 : Organizational Process Consultation
Chapter 28 : Organizational Process Improvement/Business Process Improvement
Chapter 29 : Pareto Analysis
Chapter 30 : Prioritization Matrices
Chapter 31 : Process Capability Analysis (Cp)
Chapter 32 : Project Charter
Chapter 33 : Project Management
Chapter 34 : Risk Management
Chapter 35 : Role Mapping
Chapter 36 : Root Cause Analysis
Chapter 37 : Run Charts
Chapter 38 : Scatter Diagrams
Chapter 39 : Solutions Evaluation
Chapter 40 : Storyboarding
Chapter 41 : Value Analysis
Chapter 42 : Value Engineering (VE)
Chapter 43 : Value Proposition
Chapter 44 : Voting
Chapter 45 : Workflow Diagram

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