Juran's Quality Handbook: The Complete Guide to Performance Excellence 7th Edition

 

This “bible” for the science of quality control and management has been fully updated to meet the needs of today’s quality professionals. Featuring the latest methods, research, and tools, this authoritative resource shows how to apply universal methods for delivering superior results and excellence in any organization, industry, country, or process.

 

Juran’s Quality Handbook, Seventh Edition, provides you with a roadmap to the discipline—you know where you are in the process and what you need to do to get to the next level. The book offers complete coverage—from key concepts, methods, and tools to practical applications on the job. All regulations and regulatory coverage has been revised, and all out-of-date information has been cut.

 

•    Case studies throughout demonstrate how to apply the methods and tools covered

•    Features new statistical tables, charts, and data

•    New coverage of pharmaceutical and healthcare risks and regulations

 

Table of Contents

• A. About the Editor
• B. Contributors
• C. Preface
• D. Introduction: Quality and Performance Excellence
• 1. Universal Principles of Quality Management
• 2. Developing an Excellence Culture
• 3. Developing the Quality and Excellence Office
• 4. Quality Planning and Design of New Goods and Services
• 5. Quality Improvement and Breakthrough Performance
• 6. Quality Control to Assure Compliance to Customer Requirements
• 7. Strategic Planning and Performance Excellence
• 8. Organization Roles to Support a Quality and Excellence Culture
• 9. Quality Assurance and Audits
• 10. The Board of Directors and Organizational Excellence
• 11. ISO 9000 Quality Management System
• 12. The Role of Statistics and Probability
• 13. Managing Risk
• 14. Lean Techniques and the Shingo Prize
• 15. Six Sigma: Breakthrough to In-Process Effectiveness
• 16. Root Cause Analysis Methods
• 17. Continuous Innovation Using Design for Six Sigma
• 18. Benchmarking: Best Practices for Market Leadership
• 19. Graphical Tools to Improve Process Performance
• 20. Accurate and Reliable Data and Measurement Systems
• 21. Managing Quality in Operations: Service
• 22. Managing Quality in Operations: Manufacturing
• 23. Managing Quality in the Supply Chain
• 24. Inspection, Test, and Measurement
• 25. Organization-Wide Assessment of Quality
• A. Appendix I: Sample Competency Matrices and Job Profiles
• B. Appendix II: Tables and Charts
• C. Glossary of Acronyms
• D. Glossary of Terms