The CQIA Handbook: Certified Quality Improvement Associate

This book contains all the information you need to prepare for the American Society for Quality's new CQIA Exam. Beginning with quality fundamentals, the material covered does not presume any prior knowledge of quality techniques. Materials covered include Basics of Quality, Organizational Structure and Behavior, Quality Planning, Teams and Management, Customer Satisfaction and Focus, and The Principles and Use of Quality Tools. This book is also a useful reference for all personnel interested in understanding the application of quality techniques to their work.

Part I : Quality Basics
Chapter 1 : Quality Concepts
Chapter 2 : Organizations and their Functions
Chapter 4 : Quality Planning
Chapter 5 : Theory of Variation

Part II : Teams
Chapter 6 : Team Formation and Evolution
Chapter 7 : Team Management

Part III : Continuous Improvement
Chapter 8 : Traditional Tools
Chapter 9 : Quality Management Tools
Chapter 10 : Improvement Cycles
Chapter 11 : Customer Satisfaction and Focus
Chapter 12 : Supplier Management

Appendix
References
Index

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