Standardized process for handling customers' complaints. Quality assurance during the product life cycle 1st. Edition Oct. 2009

Purchasing activities in the automobile industry have become international and its production plants are now located around the world. This has created the demand for the same quality management standards and processes world-wide. Ever-closer partnership and cooperation between customer and supplier are an essential requirement in maintaining global competitiveness.

Close cooperation between customer and supplier must be regulated by specific agreements. This present guideline gives appropriate recommendations and advice with regard to the reject handling process – in particular regarding the electronic exchange of information/data using a standardized XML interface in accordance with the QDX format (Quality Data eXchange) issued by the VDA-QMC.

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