Quality Management Handbook : 2nd Edition, Revised and Expanded

This Second Edition of an excellent working reference affords an advantageous understanding of contemporary management and total quality systems without excessive employment of advanced mathematics—directing managers in the implementation of the basic quality framework that will lead to improved production and increased profits through sound quality practices.
Second Edition features 21 new chapters in addition to extensively revised and updated material on medical quality attributes inspection, quality costs, reliability and maintainability, automatic test equipment, and more.

Management
Quality Management
Organization and Planning
Asset Management
Management Communication
Managing Quality Costs
Supplier Cost Recovery
Managing ISO 9000
ISO 9000—The Update
Project Management
Marketing and Quality
The Malcolm Baldrige National Quality Award
Electronic Product Design
Product Package Design
Pharmaceutical Product Quality Management
Healthcare Quality Management
Total Quality Assurance
Error Cause Removal
Techniques
Reliability, Accessibility, and Maintainability
Supplier Surveillance
Managing Color
Electronic Test Tactics and Techniques
Heat Treating
Grinding Technology
Foundry Technology
Isolating the Key Variables
Geometric Dimensioning and Tolerancing
Qualification Testing
Tools
Statistics Without Math
Pareto Charts and Histograms
Process Capability Studies
Process Control
Attributes Inspection
Variables Inspection
Statistical Sampling
Metrology
Dimensional Inspection Equipment
Microstructural Analysis
Automatic Test Equipment
Testing Laboratories
Tensile Testing
Hardness Testing
Food Process Contro

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