The Six Sigma Handbook, 4th Edition

The most complete, current guide to Six Sigma

“Best practices in Six Sigma are continuously evolving, just as Six Sigma itself evolved from earlier best practices in quality improvement. …This fourth edition...(features) expanded materials on innovation, strategic development, Lean, and constraint management. …You’ll notice many references to free online materials within the text, such as Excel file templates that can be used for analyzing projects, or videos that provide an in-depth narrative on specific topics. Additional links will be added over time to further extend the learning potential offered by the text, so be sure to regularly check back into the online site at www.mhprofessional.com/SSH4.” —From the Preface by Paul Keller

The Six Sigma approach is being used to vastly improve processes, profitability, sustainability, and long-term growth at global organizations of all sizes. Fully revised for the latest developments in the field, The Six Sigma Handbook, Fourth Edition, reveals how to successfully implement this improvement strategy in your company.

The book explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. This comprehensive resource walks you through the phases of DMAIC and DMADV and demonstrates how to use the statistical tools and problem-solving techniques of Six Sigma with screenshots of Minitab and Excel applications.

Preface

Part I : Six Sigma Implementation and Management
Chapter 1 : Building the Responsive Six Sigma Organization
Chapter 2 : Recognizing and Capitalizing onOpportunity
Chapter 3 : Data-Driven Management
Chapter 4 : Maximizing Resources

Part II : Six Sigma Tools & Techniques
Chapter 5 : Project Management Using DMAIC and DMADV
Chapter 6 : The Define Phase
Chapter 7 : The Measure Phase
Chapter 8 : Process Behavior Charts
Chapter 9 : Measurement Systems Evaluation
Chapter 10 : Analyze Phase
Chapter 11 : The Improve/Design Phase
Chapter 12 : Control/Verify Phase

Appendix A : Glossary of Basic Statistical Terms
Appendix B : Area Under the Standard Normal Curve
Appendix C : Critical Values of the t-Distribution
Appendix D : Chi-Square DistribtionF Distribution
Appendix E : Poisson Probability SumsTolerance Interval Factors
Appendix F : Control Chart Constants
Appendix G : Control Chart EquationsTable of d Values
Appendix H : Factors for Short Run Control Charts
Appendix I : Sample Customer Survey
Appendix J : Process Levels and Equivalent PPM Quality Levels
Appendix K : Black Belt Effectiveness Certification
Appendix L : Green Belt Effectiveness Certification
Appendix M : AHP Using Microsoft Excel
Index

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