The Qc Problem Solving Approach: Solving Workplace Problems the Japanese Way

The three main features of the Japanese QC problem-solving approach are: It adopts a particular way of looking at things that leads naturally to the solution of problems.It uses a tried-and-tested problem-solving procedure that follows a set pattern.It employs scientific methods to unravel complex problems. Thanks to powerful features like these, the QC problem-solving approach has achieved superlative results in every area of Total Quality Management. Drawing on real-life examples, this book clearly explains the QC problem-solving approach, how to promote problem-solving, and how to use QC tools.  It is essential reading for all work-place leaders-from shop-floor supervisors and QC circle personnel to line managers and staff. ABOUT THE AUTHOR Mr Katsuya Hosotani is one of the most active figures in quality control today and has successfully guided many leading Japanese companies in promoting TQM.  He was awarded the Deming Prize in 1998 and currently is a member of the Deming Application Prize Subcommittee and lead auditor of the ISO9000 quality system.  His efforts to promote quality circle activities have been well recognized, too.  He has published  many books on quality management. The QC Problem-Solving Approach ? Ten Commandments for Workplace Leaders First Commandment: It is a lie to say, "We have no problems.? Problems are everywhere. Actively search them out. Second Commandment: Use accurate data, no guesswork. Observe the workplace carefully and grasp the facts accurately using data. Third Commandment: You cannot win empty handed. Study the QC tools well and apply them thoroughly and effectively. Fourth Commandment: Skill is important. Improve your technical ability by studying specialist skills, techniques, and tricks. Fifth Commandment: It is no good trying to do everything at once. Advance steadily by faithfully following the QC Seven-Step Formula. Sixth Commandment: Do not be beguiled by apparently attractive solutions. Analyze the possible causes rigorously and only act after identifying the true ones. Seventh Commandment: Computers are useful but not creative. Exercise your ingenuity and originality. Eighth Commandment: Without a rational approach, things will come to a dead end. Move ahead using the QC viewpoint. Ninth Commandment: It is no good standing back and telling your subordinates to get on with it. Tackle difficulties yourself. Tenth Commandment: Never give up. Be determined and fight to the last

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