Toyota Culture : The Heart and Soul of the Toyota Way

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The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.

Toyota Culture examines the ?human systems? that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to:

• Find competent, able, and willing employees
• Start training and socializing your people as you hire them
• Establish and communicate key business performance indicators at every level of your organization
• Train your people to solve problems and continuously improve processes in their daily work
• Develop leaders who live and teach your company's philosophy
• Reward top performance-and offer help to those who are struggling
Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture

Preface

Part I : The Context and the Challenge
Chapter 1 : The Problem and the Countermeasures
Chapter 2 : Inputs and Outputs: Philosophy, People, and Problem Solving

Part II : The Process--The Competent People Value Stream
Chapter 3 : Attract Competent and Trainable People
Chapter 4 : Develop Competent and Able People
Chapter 5 : Engage Competent and Willing People
Chapter 6 : Enroll Competent and Committed People

Part III : People and Culture Supporting Processes
Chapter 7 : Teamwork
Chapter 8 : Clean and Safe Work Environment
Chapter 9 : Two-Way Communication
Chapter 10 : Management Accountability to Employees

Part IV : Organizational Supporting Processes?Human Resource Management
Chapter 11 : Stable Employment and Manpower Management
Chapter 12 : Fairness and Consistent Policies and Practices
Chapter 13 : Recognition and Corrective Action
Chapter 14 : Hoshin Kanri? Policy Deployment

Part V : How to Guide the Implementation of the Competent People Value Stream
Chapter 16 : Implementation Strategies Guide

Index

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