Toyota Under Fire : Lessons for Turning Crisis into Opportunity

For decades, Toyota has been setting standards that are the envy—and goal–of organizations worldwide. Its legendary management principles and business philosophy,
first documented by Jeffrey K. Liker in his influential book The Toyota Way, changed the business world’s approach to operational excellence.

Granted unprecedented access to Toyota’s facilities worldwide, Liker, along with Timothy N. Ogden, investigated the inside story of how Toyota faced the challenges of the recession and the recall crisis of 2009–2010. In both
cases, the company was caught off guard—and found that a root cause of the challenges it faced was its failure to live up to its own principles.

But the fundamentals were still there, and the company has ultimately come out of the most challenging years of its postwar existence even stronger than before.

Foreword
Preface
Acknowledgments

Chapter 1 : The Most Admired Company in the World
Chapter 2 : The Oil Crisis and the Great Recession
Chapter 3 : The Recall Crisis
Chapter 4 : Response and the Road to Recovery
Chapter 5 : Lessons

Index

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