Benchmarking : The Search for Industry Best Practices That Lead to Superior Performance

Benchmarking is the master key to becoming the best. This groundbreaking reference is for middle managers in industry, not-for-profit organizations and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking to your own circumstances. Reference guides help you get started. Case histories provide examples of actual benchmarking investigations from beginning to end. The author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best.

​Preface
Acknowledgments

Chapter 1 : Introduction
Chapter 2 : Why Benchmark?

Planning
Chapter 3 : What to Benchmark (Step 1)
Chapter 4 : Identifying Comparative Companies (Benchmarking Partners) (Step 2)
Chapter 5 : Data Collection Methods (Step 3)

Analysis
Chapter 6. : Determining The Current Competitive Gap (Step 4)
Chapter 7. : Projecting Future Performance Levels (Step 5)

Integration
Chapter 8. : Communicating Benchmark Findings (Step 6)
Chapter 9. : Establishing Functional Goals (Step 7)

Action
Chapter 10 : Developing Action Plans (Step 8)
Chapter 11 : Implementing Specific Actions and Monitoring Progress (Step 9)
Chapter 12 : Recalibrating (Step 10)

Maturity
Chapter 13 : Beyond Benchmarking

Appendices
Bibliography
Index

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