Transforming Business with Program Management: Integrating Strategy, People, Process, Technology, Structure, and Measurement

In a fast evolving, flat world operating environment, enterprises need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by enterprises for such constant reinvention is a business transformation program. A highly disciplined, rigorous and holistic program leadership and program management practice is critical to make business transformation happen and stick. This book enumerates the proven program management approach and techniques enterprises need to adopt for driving successful business transformation program

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Table of Contents

Executive Overview

Book Overview
Road Map to Make a Business Transformation Program Successful
Competitive Advantage and Program Management Framework
Key Techniques to Facilitate Successful Business Transformation
Chapter Synopses (Chapters 2-12)
Transformation Program Management Closes the Business Outcome Gap
Transformation Program Realizes Business Benefits
Clarification on Benefits Realization Terminology
Business Transformation and Program Management Life Cycle
Summary
References

Success Starts Upfront: Describe the Problem Accurately
Program Management Operating Model
Program Management Tool Kit
Environment Scanning Technique
Description of Business Problem
Voice of Customer Technique
Definition of Business Outcome
Definition of Benefits Realization
Program Charter
Case Study: Software Licensing Transformation Program
Summary
References

Articulate the Program Vision and Objectives
Formulation of Business Strategy
Business Transformation Drivers
Implementation of Business Strategy
Comparing the Program Management Life Cycle to the PMI Standard for Program Management
Strategic Alignment Technique
Business Performance Calibration Technique
Strategic Imperatives Architect Programs
Benefits Realization Strategy
Benefits Realization Life Cycle
Case Study: Transformation Program to Redesign Process and Technology
Summary
References

Secure Cross Functional Executive Sponsorship
Sponsorship of Business Transformation Program
Multilevel Program Sponsorship Model
Program Value Justification Technique
Upward Management of Program Sponsors
Sponsorship of Program Outcome Delivery and Benefits Realization
Case Study: Program to Transform Procurement Function via Outsourcing
Summary
References

Develop and Implement a Governance Model
Governance Modeling Technique
Program Communication and Escalation Protocol
Program Governance: Bodies, Responsibilities, and Rhythm
Program Accountability
Governance Policy Design Technique
Program Governance
Governance of Benefits Realization
Case Study: Transformation Program for Postmerger Integration
Summary
References

Define Success, Outcomes, and Key Value Indicators
Performance Improvement Measurement Technique
Positioning Transformation Program to Deliver Business Outcomes
Business Outcome Modeling Technique
Case Study: Selection Program for Enterprise System
Summary
References

Invest in Planning and Creating an Integrated Approach
Program Architecture Technique
Program Architecture Drives Program Management Life Cycle
Organization Change Management Technique
Organization Change Readiness
Transformation Program Planning Technique
Benefits Realization Planning
Case Study: Business Transformation Program to Launch a New Product
Summary
References

Drive Strong Partnership and Stakeholder Engagement
Stakeholder Expectation Management Technique
Stakeholder Assessment
Stakeholder Engagement Strategy
Stakeholder Engagement: Planning, Executing, and Monitoring
Stakeholder Engagement through Communications Vehicle
Stakeholder Engagement through Training Vehicle
Stakeholder Engagement Through Coaching Vehicle
Business Outcome Delivery Enabler
Case Study: Transformation of Policy Servicing Function at Enterprise Level
Summary
References

Provide Leadership Across All Levels
Multilevel Program Leadership Model
Multidimensional Program Leadership Model
Program Leadership and Risk Mitigation
Transformation Program Leadership
Leadership of Program Management Processes
Program Leadership vs. Program Management
Balancing Program Leadership and Program Management
Program Leadership through Office of Business Transformation
Drivers for the Office of Business Transformation
Significance of Leadership in Program Communications
Benefits Realization Leadership
Case Study: Business Transformation Initiative on Privacy and Compliance
Summary
References

Monitor Aggressively and Have Contingencies
Monitoring Status of Transformation Program
Program Monitoring: Key Criteria
Transformation Program Status Dashboard
Tracking and Reporting Project Performance
Monitoring Transformation Program
Enabling Continuous Improvement
Contingency Strategy and Contingency Planning
Monitoring Benefits Realization
Case Study: Program to Manage Transformation of Business Processes
Summary
References

Create and Implement an Operations Transition Plan
Operations Transition Framework
Transition Model Development
Training the Operations Team
Transition Model Execution
Value Enhancement Analysis Technique
Transition Model Operationalization
Walk-Through Technique
Leading Lessons Learned from Walk-Throughs
Business Outcome Delivery and Sustainment
Case Study: Strategic Initiative to Get and Stay Compliant with Government Regulations
Summary
References

Executive Summary
Road Map for Transformation (or Strategic Initiative) Success
Summaries of Chapters 2-11
Revisitation of Main Points
Key Takeaways on Program Management
Conclusion
References

Vocabulary

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